In the event of damage to property it is vital the matter is quickly reported to insurers so that they can work with you to assess the damage and approve any immediate recovery costs. Insurers will usually appoint a loss adjuster; a specialist team like the Marsh Claims Solutions team, which consists of ex-adjusters, forensic accountants, and engineers, can assist with notification of your claim to insurers and throughout until settlement is achieved.
If you need to incur costs before insurers have viewed the damage, keep detailed documentation and take photographs of the scene. Where possible, we strongly recommend nothing is disposed of until the insurer’s loss adjuster has visited and approved disposal.
For larger claims involving extensive property damage and business interruption, ensure you have adequate specialist support, such as forensic accounting.
In respect of motor accidents, steps should be taken to reinforce your claims reporting procedures to your drivers and the steps required of them in the event of an accident. Ideally, all motor accidents should be reported within the first hour after occurrence so that your insurers can attempt to make contact with the third party and control claims costs accordingly.
For any incident involving an employee or member of the public, please ensure that you complete the accident book entry and follow all post-accident investigation requirements, taking care to follow any policy conditions.