Basic Personal Information Protection Policies & Handling of Personal Information
Basic Personal Information Protection Policies
Marsh Japan, Inc.
The Company performs work under consignment from multiple insurance companies and operates as an insurance agent. The Company also performs risk consulting and various services relating to personnel programs and employee benefit programs under consignment from multiple firms.
The Company believes that the protection of personal information through the secure and appropriate management is one of the Company’s most important social responsibilities. With this in mind, the Company shall establish a Personal Information Protection Management System in compliance with JISQ15001:2006 (Personal Information Protection Management Systems - Requirements) and shall promote the protection of personal information through company-wide efforts.
1. Appropriate acquisition, utilization and provision of personal information
Upon acquiring, utilizing and/or providing personal information, the Company shall comply with the prescribed rules and regulations and shall exclude use of information that goes beyond the intended purposes. In addition, the Company shall furthermore devise necessary measures for the purpose of implementing the appropriate handling of personal information taking into account the content and scale of the operations.
2. Compliance with laws, ordinances, etc., and the establishment of the personal information protection management system
The Company shall comply with laws and ordinances, guidelines and other imperatives relating to the protection of personal information for the safe and appropriate management and protection of personal information.
3. Necessary measures for the safe management of personal information
The Company shall devise necessary measures to ensure the safe handling of personal information including the development of handling rules and relevant management structure relating to safe management for the prevention and rectification of the divulgence, loss and/or alteration of the personal information being handled.
4. Response to complaints and consultations
With regard to complaints and consultations regarding the handling of personal information, the Company shall develop a system for the acceptance of complaints and consultations regarding the handling of personal information and shall respond to complaints and consultations in good faith.
5. Operation and improvement of the personal information protection management system
The Company shall establish, operate and continuously improve its personal information protection management system in compliance with JISQ15001:2006 (Personal Information Protection Management Systems - Requirements) with the aim of promoting initiatives for the protection of personal information.
Adopted: April 1, 2005
Revised: September 17, 2010
Chikara Nakanishi, President Representative Director
Marsh Japan, Inc.
Handling of Personal Information
Marsh Japan, Inc.
Marsh Japan, Inc., shall handle personal information according to the methods set forth below based on its Basic Personal Information Protection Policies.
1. Senior Information Assets Management Officer
Hiroshi Ito, COO Representative Director Tel: 03-5334-8296296
2. Use of personal information
The Company performs work under consignment from multiple insurance companies and operates as an insurance agent. The Company also performs risk consulting and various services relating to personnel programs and employee benefit programs under consignment from multiple firms. The Company uses personal information received through its transactions with customers (including personal information concerning members received through transactions with customer companies and organizations, personal information provided by outsourcing customers for the performance of services, and the content of telephone conversations recorded at the Company’s contact center) for the following purposes and shall provide such information to services providers to the extent necessary to achieve the intended objectives.
- Development, proposal, and provision of risk management consulting services, products of insurers with which the Company does business, and ancillary and related services;
- Planning, proposal, and implementation of Company events, campaigns, and seminars;
- For the performance of business operations under consignment
- Performance of contracts and transactions
- For business-related communications (including sending greeting cards and congratulation and condolence arrangements).
- In order to response to inquiries and requests for information through the Company’s website
- For the performance of personnel labor management, accounting, general affairs and other operations relating to the hiring, recruitment, etc., of company employees (including employment applicants and retirees)
The Company does not engage in the use of personal information that exceeds the scope of purposes previously notified, announced, or made clear to the individual in question (“Use of Information Beyond the Intended Purposes”). The Company implements measures to prevent the use of information beyond the intended purposes. If the Company changes the intended uses of personal information, it shall announce the content of the changes by written notice to the individuals concerned or by posting on its Web site and other means.
Information concerning the intended uses of personal information by the insurers that consign the performance of work to the Company can be obtained on the Web sites of those companies.
3. Measures for the secure management of personal information
The Company has adopted adequate security countermeasures including the adoption of regulations concerning security management and the creation of implementation structures to prevent leaks and loss of and damage to personal information handled by the Company and to otherwise securely manage personal information. The Company also takes appropriate measures to ensure the accuracy of and timeliness of information necessary for achieving the objective of its use.
4. Requests for disclosure of personal information pursuant to the Act on the Protection of Personal Information
Requests for notice, disclosure, correction, addition to or removal from, suspension of use, deletion, and suspension of provision to third parties (collectively referred to as “Disclosure”) shall be processed after confirming the requesting party’s identity. Requests relating to personal information in the possession of an insurer or other company will be forwarded to that company. If an investigation of personal information in the Company’s possession indicates that the information is not correct, the information shall be corrected based on those results. Requests for notice or disclosure concerning the use of personal information require the payment of a fee (1,000 yen (including consumption tax) per request). Please use the contact information above to make inquiries concerning procedures and application forms.
5. Personal information to be disclosed
Currently, Personal Information to be disclosed that the company possesses is shown below;
（1）The Name of personal information to be disclosed
The Personal Information which will be disclosed:
- Information of the referenced employee (including employment applicants and retirees)
- Information obtained from our "Inquiry Form" or "Information Request Form" posted in our Company Website.
（2）Purpose of Personal Information
- For the purpose of personnel labor management, accounting, general affairs of company employees
- In order to respond to inquiries and requests for information through our Company website
（3）Authorized Personal Information Protection Organizations
Currently, our Company does not belong to any Authorized Personal Information Protection Organization.
6. Complaints and consultations concerning the Company’s handling of personal information or personal information management structures
Complaints and consultations concerning the Company’s handling of personal information or personal information management structures can be made by contacting the Company at the address or telephone number indicated below. A response to the complaint or consultation will be made after confirming the individual’s identity.
If you do not wish to receive product and service information through the mail or other means, please contact the Company as indicated below.
<Complaint and Consultation Contact Information and Hours of Operation>
Hiroshi Ito, Senior Information Assets Management Officer
Marsh Japan, Inc.
Tokyo Opera City Tower 38F
3-20-2 Nishi-Shinjuku, Shinjuku-ku Tokyo 163-1438
Tel: 03-5334-8296
Hours of operation: 9:00 a.m. – 5:00 p.m., Monday through Friday (closed on holidays)
Web site : http://www.marsh-jp.com/index_e.html
7. Voluntary nature of personal information
The provision of personal information to the Company is voluntary. Please be aware though that the provision of service, performance of the purposes noted above and/or other operations of the Company may be obstructed in the event that personal information cannot be provided.
Adopted: September 1, 2010
Chikara Nakanishi, President Representative Director
Marsh Japan, Inc.