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Research and Briefings

Webcast Replay: 2020 “Virtual” Restaurant Risk Management Summit


On Thursday, August 20th, Marsh’s Restaurant Industry Practice hosted its’ first “Virtual” Restaurant Risk Management Summit – “Risk Management on a Napkin”.  This webcast held in lieu of the the annual in person gathering of restaurant companies, featured industry experts who shared best practices and moderated conversations on several key topics. See below for agenda and summit materials.

Welcome & Introductions: Patrick Sterling, Texas Roadhouse & John Logan, Marsh & McLennan Companies

Managing Risk in a COVID World: Patrick Sterling, Texas Roadhouse; Andy Steinbach,Yum! Brands; Bob Bowman, The Wendy’s Company; Shannon Gardner, Chick-fil-A

Restaurant Risk Management Trend Report & Survey Results: Moderator:  David Olson, Marsh; Paul Beattie, Portillo’s; Rob Behnke, Cracker Barrel; Cindy Drury, Panera

Navigating A Challenging Insurance Market:  Jennifer Rowe, Marsh Casualty & Integrated Risk; Lindsay Grimes, Marsh Property; Michelle Sartain, Marsh FINPRO


Legal Update: COVID Litigation; Nuclear Verdicts; Premises Liability; Dram Shop: Carrie Christie, Rutherford & Christie

OSHA Update: Cindy Smail, Marsh Workforce Strategies

Closing Remarks: Patrick Sterling, Texas Roadhouse