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Policy for Client-Oriented Business Conduct

Marsh Japan, Inc. is fully owned by Marsh LLC, a global leader in risk management with presence in more than 130 countries, founded 1871. Since 1955, Marsh Japan, Inc. provides risk management and insurance related services as a leading international insurance agent in Japanese market.

June 2021

Marsh Japan Inc. 

1. Disclose the Policy for Client-Oriented Business Conduct.

Marsh Japan, Inc. operates under Marsh McLennan, the leader in risk, strategy and people, helping clients navigate a dynamic environment.

Marsh McLennan was founded in the United States in 1871, the year of the Great Chicago Fire, on the idea that risks could be anticipated to help shape and secure a better future. Since then, for more than 150 years, Marsh McLennan has enabled clients’ success around the world amid times of great change and challenge. In Japan, Marsh Japan started business in 1955 and has dedicated to making a difference in the moments that matter through insurance and risk management services for corporate clients.

Marsh McLennan has one standard of conduct worldwide, "The Greater Good" to earn trust by doing the right thing for colleagues, for clients and for the betterment of the larger society. Marsh Japan engages in insurance agency business in Japan. In line with the "Principles for Customer-Oriented Business Operation" published by the regulator of the business, Japan Financial Services Agency, Marsh Japan hereby announces its policy of actions to live The Greater Good.

The outline of the policy is as follows. Details are available in Japanese. 

2.  Build Trust with Clients.

The Greater Good states, “Each one of us must take individual responsibility for acting with integrity at all times, even when this means making difficult choices. This is the bedrock principle of acting for The Greater Good.” We build trust with clients through continuous efforts for integrity, including compliance policies and trainings.

3. Manage Conflicts of Interest with Integrity.

The Greater Good states, “Given our broad client base and diverse business offerings, we will face situations where the interests of one client may conflict with the interests of another, or even with the interests of the Company itself. We will identify such situations promptly, resolve them with integrity and treat our clients fairly.” We do business in line with the code of conduct as well as the compliance policy stipulating how we resolve conflicts of interest.

4. Be Transparent regarding our Services.

The Greater Good states, “We treat clients fairly. We work to understand and meet our clients’ business needs, while always remaining true to our own ethical standards. We tell the truth about our services, capabilities and compensation. We do not make promises we cannot keep. In short, we treat our clients as we would want to be treated.” In accordance with the code of conduct, laws and regulations as well as agreements with insurers or clients, we disclose information regarding our services including capabilities and compensation.

5. Empower Clients to Make Informed Decisions.

The Greater Good states, “We treat clients fairly. We work to understand and meet our clients’ business needs, while always remaining true to our own ethical standards. We tell the truth about our services, capabilities and compensation. We do not make promises we cannot keep. In short, we treat our clients as we would want to be treated.” In accordance with the code of conduct, laws and regulations as well as instructions from insurers, we provide information to empower clients to make informed decisions.

6. Provide Services Appropriate for Clients.

The Greater Good states, “We treat clients fairly. We work to understand and meet our clients’ business needs, while always remaining true to our own ethical standards. We tell the truth about our services, capabilities and compensation. We do not make promises we cannot keep. In short, we treat our clients as we would want to be treated.” In accordance with the code of conduct, laws and regulations, we manage business process including identifying client objectives, promoting client understanding and confirming client’s instructions, and conduct trainings and monitoring on them.

7. Promote Actions to live The Greater Good.

We continuously promote actions to live The Greater Good and Management oversees such efforts through periodical reports and discussions. In the evaluation process, we take into account not only numerical performance, but also the capacity building and such actions.