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Mercer Marsh Benefits

Accelerating digital health

Digital innovations can help guide employers to a better understanding of unmet healthcare needs and opportunities, and support the requirements of a modern workforce. Accelerating the digitisation of health and benefits programs will enhance business improvements and workforce resilience.

People management practices have not kept pace with other technological developments

Cybersecurity, loss of personal information, and system obsolescence risks are even more heightened given how HR data is maintained and benefits and other HR programs are delivered.

Rapid digital transformation is the constant of our time. As digitisation accelerates, there is an ever-growing risk that your people strategy will be out of step with the future-forward needs of your business. In fact, HR and Risk Managers in Australia and New Zealand consistently rated accelerated digitisation as either the highest or second highest risk in terms of likelihood and severity, according to our 2023 People Risk Report: Pulse Check.

HR technologies also need to keep pace with employee expectations: only 50% of companies felt that their workers had a great user experience when it comes to HR technology, according to the Employee Benefits and Technology Trends Report. In many organisations, figuring out how to enroll and access benefits continues to be a paper-intensive and frustrating experience.

Ease this frustration through digital “front doors” or hubs that give employees easy access to well-being programs and an intuitive benefits experience. This means you can engage better with your people and support them during moments that matter. It also provides you with better cost visibility and utilisation insights.

MMB can help you

Mercer Marsh Benefits can work with you to digitize your health and benefits offering so that it meets the needs of your evolving workforce and delivers meaningful insights back to your organisation.

We can help you to: 

  • Develop a strategy and multi-year roadmap to ensure that your digital approach addresses the needs of your workforce
  • Consolidate multiple digital offerings into a single, seamless experience
  • Provide digital marketplace insights and support you through the selection and procurement of digital partners
  • Introduce new digital solutions, including health triage tools, health interventions, and flexible benefits platforms 


Benefit tech trends report: A digital-first approach to benefits in a post-pandemic world

Benefit programs were stress-tested during the pandemic. We look at what this means for HR teams and how they can better use data and tech to future-proof their benefits strategies and employee experience. 


of HR and risk managers agree that accelerated digitisation poses a serious threat to their business.


say cybersecurity issues are likely, and 59% say these risks could have a catastrophic impact.

Explore how digital innovation can help guide employers to better understand unmet healthcare needs, solutions, and opportunities.

Speak with one of our team today.

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Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238983) (“Marsh”) arrange this insurance and is not the insurer. The Discretionary Trust Arrangement is issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417964) (“JGS”). JGS is part of the Marsh group of companies. Any advice in relation to the Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226827) which is a related entity of Marsh. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions. This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from JLT Risk Solutions on request. Full information can be found in the JLT Risk Solutions Financial Services Guide.”